Troubleshooting

Scale turns itself off within seconds of being turned on

We have observed this behavior before.  We don't know why this happens.  If you play with the scale long enough, it will probably start working. 2.   First:  Make sure the batteries are good.  (If the AC power connector is not making good contact the batteries will go dead.  There may only be enough juice in them to power the scale for less than a minute.  There is a low battery indicator on the scale display. If the batteries are low, there is probably a problem with the scale power supply.

Second:  Try disconnecting the yellow cable to the scale frame.  The connector is on the bottom of the frame which is under the hive.  And powering the scale up.  If it turns on and stays on, then reconnect the yellow cable to the bottom of the scale frame.

No weight or weight is zero and doesn't change.

1. Scale LCD is off or doesn't display correct weight.

Is scale turned on?

2. Scale won't stay on.

Scale displays correct weight but not showing up on website.

           1. Check scale parameters.

2. Check DB-9 connector from USB hub (via USB to RS-232 converter cable) to scale.

3. Make sure the POE splitter output voltage is set to 12 VDC.